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I love to hear from fans and readers! PLEASE make sure to read the FAQs section BEFORE emailing though as 90% of questions will be answered in the section below and you will save me hours of time responding to emails. I do respond to each and every email I receive within a day (usually within the hour), so if you have corresponded with me and have not received a response in a timely manner, either check your spam filter or email me from a different email address as your ISP is blocking mine from coming through (and I don't know because it shows on my end as sent.) Thanks so much!
Frequently Asked Questions (FAQs)
Where can I order one copy of your CCSS Lesson Packs?
I don't have a PayPal account. Can I still purchase from your store?
I want a custom theme - can you do it and how much will it cost?
When will your next themes be ready?
Will you be doing CCSS Lesson Packs in grades 6-12?
My computer does not open zip files.
Can I have a blank template to create my own version of the CCSS Packs?
I have not received my order link - what should I do?
I want my CCSS Lesson Planning Pack in a Word file. Or I want you to make changes to suit me.
When will I receive my order in the mail?
My order link is giving me a corrupted file error or the link does not work.
Can I change the fonts and colors of the writing in the form fields on your customizable products?
Can I return or exchange a product?
Answers
Where can I order one copy of your CCSS Lesson Packs?
You can order one copy by going to MY STORE and placing the wanted item(s) in your cart. Your cart will show up on the right hand side of the page, including a check out button. Do not mail me a check - everything is done electronically.
I don't have a PayPal account. Can I still purchase from your store?
Yes! When PayPal takes you to the purchase page, you can look for the link that says "use a credit card" or "checkout as guest." That option will allow you to pay with many major credit cards as opposed to using PayPal.
I want a custom theme - can you do it and how much will it cost?
Right now, I am NOT accepting new custom themes. It is not possible for me to do every theme someone wants and with 9 themes already available, hopefully there is something that will appeal to you. Sorry!
When will your next themes be ready?
See the question and answer above.
Will you be doing CCSS Lesson Packs in grades 6-12?
I do not have any plans to do so at this time, so please don't email me to ask. K-5 took me WEEKS to get together. I just don't have time to tackle to 6-12 as the formatting is different from K-5. Thanks for understanding!
My computer does not open zip files.
Almost every computer should be able to open a zip file. My files are too large to email and must be compressed in the zip so they can maneuver through the internet a little easier. Follow these steps to open a zip file:
If you are on a PC: Find the zip file wherever it downloaded (usually in a downloads file cabinet) and right click on the white zipped file. Choose to extract the item from the file. From there, a blue folder will show up. Double click on that blue folder to open it and see your files inside!
If you are on a Mac: Find the zip file after it downloaded and double click the white zipped file to open. From there, a blue folder will show up. Double click on that blue folder to open it and see your files inside!
Can I have a blank template to create my own version of the CCSS Packs?
No. Clip art restrictions will not allow this. I pay to use the clip art, with restrictions on what I can create. Please don't ask me to break their Terms of Use (because I won't.)
I have not received my order link - what should I do?
First, check your email spam filter. Many times, it ends up in there. You are going to receive TWO SEPARATE EMAILS - one from PayPal that says you paid, and then another from my order system with your item links. On that second email you will see a link that says "Download." Click that to retrieve your order.
If you are an AOL or Comcast email user, chances are you will not receive your order via email as those two ISPs keep blocking my order system from delivering your email correctly. Some school spam blockers will also do the same. In those cases, please just email me below at my email address (listed below) with your order number and I will personally send you your links via email. Make sure to check your spam filter (again) within 24 hours if you have not heard back from me as I always return order emails within 24 hours, barring any extenuating circumstances.
I want my CCSS Lesson Planning Pack in a Word file. Or I want you to make changes to suit me.
Unfortunately, there are dishonest people out there. Because of that, I am not able to send you any new documents as a Word file. Others are stealing my work, which I have spent countless hours putting together and reselling as their own. I know most won't, but if you buy a resource from the local teacher supply store, would you expect to email the author and get a modifiable Word document? No. Even though I am an extremely accessible teacher author, please expect the same from me.
I am also not able to modify documents to specific state changes or individual teacher needs. I wish I had the time to be able to do this, but if I do it for one person, I have to do it for everyone. And I would never be able to create anything new, which wouldn't be much fun - so I would just stop altogether. I try to create materials that are general enough for most teachers to use. I know tweaks here and there would be great for specific needs, but then the product wouldn't be able to be sold in as many places so it is not monetarily worth the time for me to put into it. Sorry that I can't do all the changes everyone wants me to, but I always feel bad when I say no. Please don't ask me to those types of changes. Thanks so much!
When will I receive my order in the mail?
All orders done here on my site are digital files. You will never receive an order in regular post office mail from me when you order from my site.
My order link is giving me a corrupted file error or the link does not work.
A couple of ideas to try before contacting me:
First, make sure your firewall is not blocking the file from downloading correctly.
Second, try a different browser.
Third, make sure you have the latest version of Adobe Reader installed because if mine is newer than yours, it will not be able to open correctly. You can make sure you have the latest version HERE.
Fourth, if those do not make a difference, please just email me and I will send you a different link. Sometimes the links get wonky when they are embedded in the order system. My direct link will always work.
The fonts and the form fields in the Classroom Essentials Set aren't working right or the fonts in other products have black bars over them.
Make sure you have the latest version of Adobe Reader installed on your computer and that you are in fact opening the file in Adobe Reader (some computers open the file in Preview as a default). The files must be opened in Adobe Reader. You can get that free program at THIS LINK.
Can I change the fonts and colors of the writing in the form fields on your customizable products?
That is not possible as the form fields already have to be populated with a specific font and font color.
Can I return or exchange a product?
Sorry, but my files are digital and cannot be returned to me. Much like Amazon Kindle and iTunes sales - all sales are final. Thanks for understanding!
If your question has not been answered above, then you fall into the 10% and you can feel free to email me at cpreston (at) pengrouponline (dot) com. Thanks so much! I love helping while doing it in the most efficient way possible and have less time returning emails and more time creating new products and ideas for you! Have a great rest of the week!
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